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HOW TO BUY

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully.
The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.

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Place your order
Please read the following information carefully before you submit your inquiry:

How to place your order in Jp-CustomParts:

1, Add all the parts you want into the inquired cart, then click “proceed to submit”.
You are free to submit your inquiry by sign up a membership or submit as a guest.
If you didn’t find the parts you want on our website, please click here to contact us. Tell us the details of your inquiries, we will do our best to help you find them in our inventory.
※Important: Please ensure to submit your inquiry through our webpage. Please do not directly send us e-mail with your inquiry. It might be sorted as Spam into Junk folder and we are not able to receive your orders.

2. We will check the availability of your requested products immediately, and send you the confirmation e-mail with the price list and shipping costs.

3. If you are satisfied with all the prices, please inform us via e-mail and continue with the payment process via Paypal or Bank Transfer. For any concerns, please do not hesitate to contact us at info@jp-customparts.com
PAYMENT METHOD
Important
We only accept the following payment methods listed below.
Once the payment is received, we will start to process your order immediately and inform you when your order is ready to ship.

Customs & Taxes - Please Note:
Some of the delivery packages may be taxed and charged customs clearance fees or the customs clearance may be longer than expected.
Import duties, taxes, and charges are not included in the item price or shipping cost. Any extra cost made by the customs need to be paid by the recipient. These charges are the buyer's responsibility.
Some customs are strict in package inspection. Business express such as DHL, FedEx also may have certain chance to be taxed. Please check with your country’s customs to determine what these additional costs will be prior to your purchasing.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
  • We only accept the following payment methods:
  • 1. PayPal
  • 2. Bank Telegraphic Transfer (if your subtotal is over $500.00 USD)
All payments must be made in full. We will start to process your shipping asap once the full payment is received.
If you payment is delayed, or any issues happened during the payment process, please contact us immediately.
Once the payment was sent, please inform us via email with your proforma invoice number.
1. PayPal
PayPal supports various banks of nations and 4 kinds of International Credit Card (VISA, Master, American Express and JCB Car)
If you have a PayPal account, you could pay your order simply and straightforward.
1. Log in to your PayPal account
2. Click "Remit a payment" on the top of the page and remit the total amount as on your invoice in US Dollars.
Please send the payment to our PayPal account osamu@hayakawa-corp.co.jp
2. Payment made by Bank Telegraphic Transfer
We cannot accept the bank transfer under the amount of $500.00 USD
You could choose to send the payment via telegraphic transfer through your bank in your country. The sender is responsible to pay any extra transaction fee charged by the bank.
Please ensure that payment is sent in US Dollars, and includes your Invoice Number in the "description" field.

PAYMENT VIA Paypal

- JPY -

- USD -

If you don't have a PayPal account, you can easily sign up and create one right way.
Due to PayPal transaction and service fees, we will charge an additional payment of 4% of the CIF price.
For more information, please inquire our staffs or refer to PayPal Customer Support at https://www.paypal.com/.
SHIPPING METHODS

DHL

DHL / FedEx (EXPRESS WORLDWIDE)
We also provide DHL/FedEx delivery service at a reasonable price up to 220 countries and regions. DHL /FedEx express is faster and conscientious relatively compare to EMS.
A large shipment can be handled whereas it can not be sent by neither EMS nor International Package.

Delivery Areas:
We ship your products up to 220 countries.
* Depending on the products, there may be restrictions for some countries and regions.
* Additional fees may apply for certain countries and regions.

Estimated Delivery Time
Averagely, your shipment will arrive within 3 to 7 business days.
You are free to track your package on DHL webpage anytime:
http://dct.dhl.com/input.jsp?langId=en&originCCId=JP
*Our ZIP code is 6008408 and we locate in Kyoto city.
Other factors, such as national holidays, weekends, customs clearance, delayed payments and shipping fee confirmation, might extend the shipping times.
Please contact us for tracking numbers if you don’t receive it.
You can also check the estimated delivery time with DHL.
Delivery fee varies depending on the destination countries and weight of the products, which includes any packing material used (such as bubble wrappers) if applicable.
We will send you a confirmation email with the final price (item price + shipping costs) include. Please confirm with us asap after you receive our e-mail. Without your confirmation, we are not able to process your order and shipping.
A weight-based rate table for DHL is provided below for your reference.
http://www.dhl.co.jp/en/tools/volumetric_weight_express.html/

EMS

EMS (International Express Mail Service)
We do offer EMS mail quick delivery for posts up to 30kg over more than 120 countries and areas worldview.
Since some of the vehicle parts that we sell may be too big to ship by EMS, in case, please check the following link on package size and weight: http://www.post.japanpost.jp/int/ems/size/index_en.html

Delivery Areas:
Generally, EMS provides service to various countries and regions, however, for some countries, EMS is limited to certain areas.
If you are not sure whether your place is included, please check with EMS Japan webpage in the following: http://www.post.japanpost.jp/int/ems/country/all_en.html
* Depending on the products, there may be restrictions for some countries and regions.
* Additional fees may apply for certain countries and regions.

Estimated Delivery Time
Generally, the average time required for EMS delivery to the designated destination country will take approximately 5 to 15 business days.
Other factors, such as national holidays, weekends, customs clearance, delayed payments and shipping fee confirmation, might extend the shipping times.
Please contact us for tracking numbers if you don’t receive it.
You can also check the estimated delivery time with EMS.
Delivery fee varies depending on the destination countries and weight of the products, which includes any packing material used (such as bubble wrappers) if applicable.
We will send you a confirmation email with the final price (item price + shipping costs) include. Please confirm with us asap after you receive our e-mail. Without your confirmation, we are not able to process your order and shipping.
A weight-based rate table for EMS is provided below for your reference.
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
RETURNS POLICY AND CANCELLATIONS
All products sold are NO Returnable, NO Refundable.
However, exceptions may be made in cases where the buyer had a valid, inevitable reason for withdrawing such as quality issue, damaged products.
For issues concerning defective products, please feel free to contact our customer service directly for goods return.
In the event of miss delivery, such as customer provides incorrect address, missing information, the package will return to Japan. Customer is responsible for any missing or incorrect information provided, and the extra shipping costs may be charged if ask to ship the products again.
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